Privacy Policy

This agreement contains a mandatory individual arbitration and class action/jury trial waiver provision that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions. it affects your legal rights as detailed in the arbitration and class action waiver.

Changes to This Privacy Policy

When you access our services, we collect information about you. The specifics depend on the features and services you use. Essential data is needed for service provision. Without this information, or if it is deleted, some services may no longer be available.

Sharing and Disclosure of Information

Information about you is gathered as you use our services. The data collected depends on the features and tools you interact with. Some information is required for service functionality. If this data is unavailable or deleted, certain services may not work.

Your Rights and Choices

We collect your data when you use our platform. The type of information varies based on the services and features you utilize. Certain details are necessary for operation. If this data is not provided or removed, some services may be inaccessible.

Sharing and Disclosure of Information

When you use our services, we collect relevant information about you. The specifics depend on the features and services you access. Essential data is required to maintain functionality. If this data is missing or deleted, certain services may no longer function.

How We Use Your Information

Information about you is collected as you utilize our services. The type of data depends on the tools and functionalities you engage with. Some information is necessary for service provision. If this data is not provided or removed, some services may become unavailable.

Information We Collect and Why We Collect It

We gather data when you interact with our platform. The information collected varies based on the features and services you use. Certain details are essential for delivering the services. Without this data, or if you request its deletion, access to specific features may be restricted.

Introduction to Our Privacy Practices

We collect information about you when you use our Services. The types of information we collect depend on the services and the features you use on the Services. Please note that we need certain types of information to provide the Services to you. If you do not provide us with such information, or if you ask us to delete that information, you may no longer be able to access or use certain Services.

SMS Privacy Policy

Rite-A-Way Home Services LLC · Last Updated: March 31, 2026 This SMS Privacy Policy describes how Rite-A-Way Garage Doors & Gates (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information in connection with our SMS/MMS messaging program. We do not share personal information with third parties for marketing purposes. 1. Program Description Rite-A-Way Garage Doors & Gates provides residential and commercial garage door and gate services in the Phoenix metro area. When you opt in to our SMS/MMS program, you may receive messages including:

Responses to your service inquiries and quote requests
Appointment scheduling, confirmations, and reminders
Project updates and service status notifications
Follow-up communications and feedback requests

2. Frequency Message frequency varies. You will receive approximately 5–10 messages per month based on your project and service needs. 3. Information We Collect When you opt in to our SMS/MMS messaging program, we may collect the following personal information:

Your name (first and last)
Your mobile phone number
Your email address
Your physical address or service location
Details about your service request (e.g., type of garage door or gate repair needed)

4. How We Collect Information We collect your personal information through:

Website forms on callriteaway.com (contact forms, quote request forms, scheduling forms)
Phone calls with our team
Third-party lead generation platforms and advertising (e.g., Google Ads)
In-person interactions during service appointments

5. How We Use Your Information We use the personal information we collect in connection with our SMS program to:

Respond to your service inquiries and quote requests
Schedule, confirm, and send reminders about appointments
Provide project updates and service status notifications
Follow up on completed services and request feedback
Communicate important information related to your service needs

6. How We Store and Protect Your Information We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. Your information is stored in secure systems with restricted access. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. 7. Sharing Your Information We do not share personal information with third parties for marketing purposes. We may share your information with:

Service providers who assist us in operating our business and delivering services (e.g., our messaging platform provider), subject to confidentiality obligations
Law enforcement or regulatory authorities if required by law or to protect our legal rights

8. Your Choices and Rights You have the right to:

Opt out of SMS messages at any time by texting “STOP” or “OPT OUT” to any message you receive from us
Request access to, correction of, or deletion of your personal information by contacting us
Withdraw consent for data collection at any time

9. Opt-Out Reply with OPT OUT or STOP to unsubscribe. We will confirm your opt-out via SMS, and you will stop receiving messages. To rejoin, sign up again as you did the first time. 10. Interruption Message delivery may be delayed or unsuccessful due to carrier issues. Carriers are not liable for delayed or undelivered messages. 11. Cost Message and data rates may apply. Contact your wireless provider for details about your text plan or data plan. 12. Privacy For questions about privacy, see this policy at: callriteaway.com/sms-privacy-policy 13. Changes to This Policy We may update this SMS Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. 14. Contact Us Rite-A-Way Garage Doors & Gates 5028 S Ash Avenue, Suite 108, Tempe, AZ 85282 Phone: 480-900-1371 · Web: callriteaway.com